Please note. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, you must let us know at most 14 days after purchase.
Please do not send your purchase back to the manufacturer. Email us and we will be more then happy to help process your return.
RETURNS (IF APPLICABLE):
At Cupid's Secrets, our aim is to provide customers with a positive shopping experience and high-quality products. We understand that returns may be necessary in certain situations, but it's essential to note that, for health and safety reasons, we are unable to accept used items. Our return policy is applicable exclusively to unopened and unused items, ensuring that every customer receives a brand-new, untampered product. This commitment to quality and safety is paramount, as opened items cannot be resold. If you encounter a defective product, please contact our customer service team promptly, and we will work with you to resolve the issue through a replacement or refund. To initiate a return for an unopened item, please get in touch with our customer service team within 14 days of receiving your order, providing your order number and relevant details. We appreciate your understanding and cooperation, and if you have any questions or concerns, our customer service team is here to assist you. Thank you for choosing Cupid's Secrets.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund is processing. We will also notify you of the approval. Once we receive your items, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
If you need to exchange any item due to a defect, please let us know and we will be more than happy to do so.
We make sure to answer all emails within a 24 hour timeframe.
To return your product please email us for instructions we will answer your email within 24 hours. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please Email: Cupidsecrethelpdesk@gmail.com